Privacy Policy

Last Updated: December 24, 2024

1. Introduction

Welcome to resolveX ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using resolveX, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Email address and password when you create an account
• Profile Information: Optional display name and preferences
• Authentication Data: Login credentials and authentication tokens

2.2 Usage Data

We automatically collect certain information when you use our app:

• Issue Descriptions: Problems and questions you submit to our AI
• Solutions: AI-generated responses and solutions provided to you
• Interaction History: Your conversation history with the AI assistant
• App Usage: Features you use, time spent in the app, and navigation patterns

2.3 Technical Information

• Device Information: Device type, model, operating system version, and unique device identifiers
• Network Information: IP address, browser type, and connection information
• Log Data: Error logs, crash reports, and performance data
• Analytics Data: Anonymous usage statistics and app performance metrics

2.4 Payment Information

For Premium subscriptions, payment processing is handled by Apple App Store or Google Play Store. We do not directly collect or store your payment card information. We receive only subscription status information from these platforms.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI-powered issue resolution service
• Personalization: To save your resolution history and personalize your experience
• AI Training: To improve our AI algorithms and solution quality (using anonymized data)
• Account Management: To create and manage your user account
• Subscription Management: To process and manage Premium subscriptions
• Communication: To send important service updates, security alerts, and support messages
• Security: To detect, prevent, and address technical issues, fraud, and abuse
• Analytics: To understand how users interact with our app and improve functionality
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Data Storage and Security

4.1 Data Storage

Your data is securely stored using Google Firebase services with servers located in the United States. We implement industry-standard security measures including:

• End-to-end encryption for data transmission
• Encrypted storage for sensitive data
• Secure authentication protocols
• Regular security audits and updates
• Access controls and monitoring

4.2 Security Measures

While we implement appropriate technical and organizational measures to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We share your information with the following trusted third-party service providers:

• Google Firebase: For authentication, database, and cloud storage (Privacy Policy)
• Google Gemini AI: For AI processing and solution generation (Privacy Policy)
• RevenueCat: For subscription management and payment processing (Privacy Policy)

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, etc.)
• Government requests
• Protection of our rights, property, or safety
• Protection of users or the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 No Sale of Data

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

6. Your Rights (GDPR Compliance)

If you are in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request restriction of processing your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at privacy@resolvex.online. We will respond within 30 days.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: Personal data is deleted within 30 days of account deletion
• Legal Requirements: Some data may be retained longer if required by law
• Anonymized Data: Analytics data may be retained indefinitely in anonymized form
• Backup Data: Deleted data may persist in backups for up to 90 days

8. Account Deletion

You can delete your account at any time through the app's Profile section:

1. Open the resolveX app
2. Go to Profile tab
3. Scroll down and tap "Delete Account"
4. Confirm the deletion twice

Upon account deletion:

• Your personal information will be permanently deleted
• Your resolution history will be removed
• Your subscription will be cancelled
• A record of the deletion will be kept for compliance purposes

Alternatively, you can request account deletion by emailing privacy@resolvex.online.

9. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@resolvex.online, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, state, or governmental jurisdiction where data protection laws may differ. By using resolveX, you consent to the transfer of your information to the United States and other countries.

We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses approved by the European Commission.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about data we collect and how it's used
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell data)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

To exercise these rights, contact us at privacy@resolvex.online.

12. Cookies and Tracking Technologies

Our mobile app does not use cookies. We may use similar technologies such as:

• Local Storage: To save app preferences and settings
• Analytics SDKs: To collect anonymous usage statistics
• Authentication Tokens: To keep you logged in securely

You can control some of these technologies through your device settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the new Privacy Policy in the app
• Sending an email notification to your registered email address
• Displaying an in-app notification

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of resolveX after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Data Protection Officer

For inquiries related to data protection and privacy in the EEA, you may contact our Data Protection Officer at privacy@resolvex.online.