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Terms of Service

Last Updated: December 24, 2024

1. Acceptance of Terms

By downloading, installing, accessing, or using the resolveX mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our App or services.

These Terms constitute a legally binding agreement between you and resolveX ("we," "us," or "our"). We reserve the right to modify these Terms at any time, and your continued use of the App constitutes acceptance of any changes.

2. Description of Service

resolveX is an AI-powered issue resolution application that provides automated solutions to technical problems and questions. The service uses artificial intelligence to analyze user-submitted issues and generate step-by-step solutions, code snippets, troubleshooting guides, and recommendations.

Our service includes:

  • AI-powered issue analysis and resolution
  • Conversational interface for problem description
  • Solution history tracking
  • Free and Premium subscription tiers
  • Mobile application for iOS and Android

3. User Accounts

3.1 Account Creation

To use resolveX, you must create an account. By creating an account, you agree to:

  • Be at least 13 years of age
  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Maintain the security and confidentiality of your login credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized account access

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at support@resolvex.online if you suspect any unauthorized use of your account.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, illegal activity, or any other reason we deem necessary. You may also delete your account at any time through the App settings.

4. Free and Premium Services

4.1 Free Tier

The Free tier includes:

  • 10 AI queries per day
  • Basic issue resolution
  • 7-day history retention
  • Community support
  • Standard response times

We reserve the right to modify Free tier limitations at any time with reasonable notice.

4.2 Premium Subscription

The Premium subscription ($4.99/month) includes:

  • Unlimited AI queries
  • Advanced AI models
  • Unlimited history retention
  • Priority support
  • Instant responses
  • Code execution sandbox
  • Custom AI training
  • Export conversation history
  • Ad-free experience

5. Payment Terms

5.1 Subscription Fees

Premium subscriptions are billed on a recurring basis (monthly, quarterly, or annually, depending on your selected plan). All fees are in U.S. dollars and are non-refundable except as required by law.

5.2 Payment Processing

Payments are processed through the Apple App Store or Google Play Store. By subscribing, you agree to their respective terms and conditions:

  • Apple App Store: Terms of Service
  • Google Play Store: Terms of Service

5.3 Automatic Renewal

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. Your account will be charged for renewal within 24 hours prior to the end of the current period.

5.4 Cancellation

You may cancel your subscription at any time through your App Store or Google Play account settings. Cancellation will take effect at the end of the current billing period. No partial refunds will be provided for unused portions of a subscription period.

5.5 Price Changes

We reserve the right to modify subscription prices at any time. Price changes will be communicated at least 30 days in advance and will take effect on your next billing cycle. Continued use after a price change constitutes acceptance of the new price.

5.6 Refunds

All sales are final. Refunds are subject to the refund policies of the Apple App Store or Google Play Store. To request a refund, contact Apple or Google directly through their respective platforms.

6. Acceptable Use Policy

6.1 Permitted Use

You agree to use resolveX only for lawful purposes and in accordance with these Terms. You may use the App to:

  • Submit technical problems and questions
  • Receive AI-generated solutions
  • Save and review your resolution history
  • Access support resources

6.2 Prohibited Activities

You agree NOT to:

  • Submit illegal, harmful, threatening, abusive, or offensive content
  • Violate any laws, regulations, or third-party rights
  • Attempt to reverse engineer, decompile, or hack the App
  • Use the service for unauthorized commercial purposes
  • Impersonate others or provide false information
  • Share your account credentials with others
  • Attempt to circumvent subscription limitations
  • Use automated systems (bots) to access the service
  • Interfere with the proper functioning of the App
  • Upload malware, viruses, or malicious code
  • Scrape, copy, or redistribute our content without permission
  • Use the service to spam or send unsolicited messages

6.3 Content Restrictions

You may not submit content that:

  • Infringes intellectual property rights
  • Contains personal information of others without consent
  • Is defamatory, discriminatory, or hateful
  • Promotes illegal activities or violence
  • Contains adult content or is sexually explicit

7. AI-Generated Content Disclaimer

IMPORTANT - PLEASE READ CAREFULLY:

Solutions and recommendations provided by resolveX are generated by artificial intelligence and are for informational purposes only. By using our service, you acknowledge and agree that:

  • No Guarantee of Accuracy: AI-generated solutions may contain errors, inaccuracies, or incomplete information
  • No Warranty: We do not warrant that solutions will resolve your specific issue or work as described
  • No Responsibility for Outcomes: We are not responsible for any consequences resulting from following AI-generated advice
  • Not Professional Advice: Our service does not constitute professional advice (medical, legal, financial, etc.)
  • User Responsibility: You are solely responsible for evaluating and implementing solutions
  • Potential Risks: Following solutions may cause unintended consequences, data loss, or system damage
  • Verification Required: Always verify solutions and test in safe environments when possible

7.1 Critical Situations

DO NOT rely on resolveX for:

  • Medical emergencies or health advice
  • Legal matters requiring professional counsel
  • Financial decisions or investment advice
  • Safety-critical systems (aviation, medical devices, etc.)
  • Emergency situations requiring immediate professional assistance

Always consult qualified professionals for critical decisions.

8. Intellectual Property Rights

8.1 Our Rights

All content, features, functionality, software, code, design, graphics, and other materials in the App are owned by resolveX and are protected by copyright, trademark, patent, and other intellectual property laws.

You may not:

  • Copy, modify, or create derivative works
  • Distribute, sell, or sublicense our content
  • Remove copyright or proprietary notices
  • Use our trademarks without written permission

8.2 Your Content

You retain ownership of content you submit to the App (issue descriptions, questions, etc.). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and analyze your content to:

  • Provide and improve our services
  • Train and enhance our AI models (using anonymized data)
  • Generate analytics and insights

8.3 Feedback

If you provide feedback, suggestions, or ideas about the App, you grant us the right to use such feedback without compensation or obligation to you.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • resolveX is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied
  • We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement
  • We do not warrant that the App will be uninterrupted, error-free, secure, or virus-free
  • We are not liable for any direct, indirect, incidental, consequential, or punitive damages
  • Our total liability shall not exceed the amount you paid in the last 12 months (or $100 if greater)
  • We are not responsible for data loss, system damage, or business interruption
  • We are not liable for actions taken based on AI-generated solutions

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless resolveX, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of the App
  • Your violation of these Terms
  • Your violation of any laws or third-party rights
  • Content you submit to the App
  • Your negligence or willful misconduct

11. Termination

11.1 Termination by Us

We may suspend or terminate your access to the App immediately, without notice, for:

  • Violation of these Terms
  • Illegal activity
  • Fraudulent behavior
  • Abuse of the service
  • Non-payment of subscription fees
  • Any other reason we deem necessary

11.2 Termination by You

You may terminate your account at any time by deleting it through the App settings or by contacting us at support@resolvex.online.

11.3 Effect of Termination

Upon termination:

  • Your right to use the App immediately ceases
  • Your data will be deleted per our Privacy Policy
  • Subscriptions will be cancelled (no refunds for unused time)
  • Sections that should survive termination (liability, indemnification) remain in effect

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

12.2 Arbitration

Any disputes arising from these Terms or your use of the App shall be resolved through binding arbitration, except for:

  • Small claims court matters
  • Intellectual property disputes
  • Claims for injunctive relief

12.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or representative proceedings.

13. Third-Party Services

Our App integrates with third-party services (Google Firebase, Google Gemini AI, RevenueCat, etc.). Your use of these services is subject to their respective terms and policies. We are not responsible for third-party services or their content.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms in the App
  • Sending an email notification
  • Displaying an in-app notification

The "Last Updated" date indicates when Terms were last revised. Continued use after changes constitutes acceptance of the new Terms. If you do not agree to changes, you must stop using the App and delete your account.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and resolveX regarding the App and supersede all prior agreements and understandings.

17. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

Legal Department

Email: legal@resolvex.online


General Support

Email: support@resolvex.online


Website

https://resolvex.online

19. Acknowledgment

BY USING RESOLVEX, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

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